Returns & Exchanges Policy
At Tern Bicycles, we stand by the quality of our gear and offer a 30-day return window for items in new, unassembled condition. Please ensure all original packaging and tags are intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the bicycle or accessories in their original shipping crate or box, including all manuals and small components.
Ship to Service Center
Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing